Contact course consultant to initialise student complaint resolution procedure
	Investigation of the complaint
	Update student on the status of the investigation
	Complaint resolution
	Update student on the solution
	Monitor the affected student
	Refer to CASE Mediation Centre if student is not satisfied
	Refer to Small Claim Tribunal if student is not satisfied with CASE Mediation Centre
	Opportunity for improvement

A copy of our complaints procedure in detail can be downloaded from [here].

Please download the Student Feedback/Complaint Resolution Form from [here].

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